Delta Airlines kicked a family off a plane last month because the flight was overbooked.
Employees tried making them give up a seat they purchased for their toddler. They insisted the parents hold the child. When the family refused, they were threatened with jail time, and then kicked off the plane.
They had to pay an extra $2,000 for a flight the following day.
Delta issued the following statement:
"We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize.”
More on this story here: LA Times